Teleshopping CRM
WEBMIND TELECRM (WTC) IS THE ONLY CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM FOR TELESHOPPING INDUSTRY THAT PROVIDES A TRUE 360 DEGREE VIEW OF ALL CUSTOMER INTERACTIONS. TO SEE A LIVE DEMO PLEASE CONTACT US NOW
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IT IS A FULLY WEB BASED CRM INCLUDES SALES FORCE AUTOMATION, OPPORTUNITY MANAGEMENT, MARKETING AUTOMATION, FORECASTING, AND CUSTOMER SERVICE.
MODULES
Excellent Interface with Intelligence commands makes it fast and easy to manage your entire media Aspects. In every Teleshopping Business Media is the heart , All the calculation of your profit and loss starts with the analysis of the investments in media . We understand the concepts , WTC helps you to keep a bird’s eye view in all your media investments
Call Centre is the Backbone of Telemarketing , Constant attention & real time analysis is the key aspects to make it more efficient and profitable . WTC gives you all in one solution to Capture all the marketing efforts and at the same time we understand the importance of capturing maximum leads within the short duration when your slots are running . Our easy to use leads Interface with Intelli-sence technology helps you to keep it automated thus ensuring 100% efficiency in Lead Capturing process.
WTC is blended with Years of constant innovation in Teleshopping industry to make the Suppychain / Logistics aspects to adapt in industry specific needs. The entire automation & realtime reporting helps you to predict with business flow from the moment where first cycle of Lead processing is completed in your delivery point. The salient features are Easy to use Order finalization and Billing with Delivery Point auto detection by Customer’s Area
- 360 Degree View of Franchisee Point with Inbox Like Interface to Manage the Orders
- Allinone tools for the franchisee to keep the Higher delivery ratio
- Agent to franchisee >> Franchisee to Delivery Boy analysis in Real time basis
- Excel export / Import utility for Bulk updation
Analyze the delivery ratios of your franchises and courier points on Real time . Zone wise / Regionalwise mapping of privileges to the users and grouping of relevant information allows your data movement in Secured and confidential manner.
Modules to Automate the Dispatch through Courier
order revival modules helps to to put a second marketing attempt to convert the cancelled orders coming from Franchisee Point/ courier point. Proritywise Sorting with reason for cancellations and recycling the leads and routing to delivery points with next followup date increases the ratio of Orders’ delivery
Secure Mail and Chat Enables your users to communicate instantly and keep your company’s internal communication happens through secured own channel.
The Interactive reporting with dashboards with Export engine to world’s most used formats like PDF,Excel,Word ,TIF & XML is the beauty of WTC’s Reporting engine . 100% Realtime reports helps you to get rid from recompilation of Raw data using traditional technologies like Excel import & Pivot options.
